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We usually reply within two working days.
Reporting a problem with a conversion
To help us fix it quickly, please tell us:
- Which tool you used (for example PDF to Word).
- Your device and browser (for example Windows 11 with Chrome, or iPhone with Safari).
- What happened, including any error message you saw.
Please don't send confidential files. If a sample file helps, send one that contains no personal information.
Privacy questions
Your files are processed in your browser and are never uploaded to us. For anything else about how we handle data, see our privacy policy.